Problem statement
Client was struggling with higher DSOs and lower on time cashflow leading to lower performance metrics impacting the overall appraisals of the team.
Solution provided
Team TanServ first worked on identifying the issues in the payment chain and worked with client’s team to rework the processes to fit in better with the payables requirement of the customers. And then brought required focus through the team working extensively both on field and off it. Reaching out to strategic customers to provide them the required comfort and working with their systems to ensure seamless collections, led to visible changes in a span of a qtr.
Results
Most of senior management were able to display good metrics on their performance evaluation at the end of the year, a first in 5 years!!
