Question 1

What exactly do you take over when we outsource AR to TanServ?

Accepted Answer

We take complete responsibility for the entire invoice-to-cash cycle — billing, follow-ups, reminders, dunning, dispute management, credit assessment, and reconciliation — delivered as a managed service with real-time reporting.

Question 2

How quickly can we expect to see results?

Accepted Answer

Most clients see a 50% DSO reduction in under 7 months, 40% increase in on-time collections within the first two quarters, and significant drops in bad debt provisions as processes stabilize.

Question 3

How does the commercial model work?

Accepted Answer

We're proudly result-oriented: you pay us when we deliver. Combined with our white-label and fractional cost model, this aligns incentives and keeps your cost structure predictable.

Question 4

What is Inebura, and do we have to use it?

Accepted Answer

Inebura is our proprietary SaaS platform — indigenously built — powering credit risk profiling, 360° receivables visibility, automated dunning and predictive analytics. It ships as part of the engagement so you get enterprise-grade AR automation without a separate implementation.

Question 5

Which KPIs do you track and report on?

Accepted Answer

DSO (Days Sales Outstanding), Collection Effectiveness Index (CEI), AR Turnover (ART), Average Days Delinquent (ADD), Cash Conversion Cycle (CCC), and Average Collection Period — with live dashboards, anomaly detection, and monthly reviews.

Question 6

Do you work across multiple cities and geographies?

Accepted Answer

Yes — we have a boots-on-ground presence across 55+ cities, serving 5,000+ entities and processing 100,000+ invoices every month for clients including 80+ Fortune 500 enterprises.

Question 7

Will our customers know we've outsourced to you?

Accepted Answer

No. We operate strictly white-label — all communications go out under your brand, your tone, and your rules. We're an extension of your finance team, invisibly.

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