The client, an industrial company, was struggling hard with higher DSO and lower
on-time cash flow.
WHAT WE DID:
First we identified
the issues in the payment chain.
Worked with the
client’s team to rework the processes
to fit in better with the payables requirement of their
customers.
Worked extensively
with the team, both on-field and
off-field, to reach out to their customers and worked
with the customer’s systems to ensure seamless
collections.
THE RESULTS:
Positive changes were visible within the first quarter
itself.
For the first time in 5 years, the team was able to
display excellent metrics.
IMPROVED
OPERATIONAL
EFFICIENCY
WITHIN 7 MONTHS
THE SITUATION:
The client, a leading B2B mobile tower supplier was facing challenges in managing AR
effectively. The company, with a vast network of clients, coupled with complex
payment structures, struggled with delayed payments, high DSO, and longer average
payment days.
WHAT WE DID:
First, we segmented
the client’s customers and improved client communication by reconfiguring the
follow-up strategy.
Leveraged our
automation SaaS platform – Inebura – to set automated follow-ups and systematic
escalations.
customers.
THE RESULTS – VISIBLE IMPACT AFTER 7 MONTHS:
Within just 7 months, we improved client communication, accelerated payment
cycles, reduced overdue invoices, and minimized delays to see a 30% decrease in
DSO from 45 days to 31 days.
The payment process became predictable by enhancing the cash flow. A dramatic
improvement was visible in average payment days – from 40 days to 28 days to
settle invoices.